For a clinical laboratory, external customers are the patients, physicians, and others who make use of the lab’s expertise. If the lab is affiliated with a hospital or hospital system, the other departments of the hospital would probably be considered external customers. A lab’s internal customers are, primarily, the people who work in the lab.
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Commitment to service: lab of the year 2013 >> Medical Laboratory Observer
Source: MLO
Art and Science of Laboratory Medicine
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3 comments:
An Endeavour that One Chooses ! Bright Hinges.. congratulations!
Bulls Eye ! You hit the mark ! Congratulations and Good Luck to the Ones next in-line. ~
Bright Hinges !
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